At jilio, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data jilio collects, why we collect it, how we use and protect it, and what rights you have as a player. Please read this document carefully before creating your jilio account.
Six things every jilio player should know about how we handle your data
jilio uses 256-bit SSL encryption on every page and transaction. Your personal and financial data is stored on secured servers with restricted access. We conduct regular security audits to ensure your information stays protected at all times.
jilio does not sell, rent, or trade your personal information to third-party marketers. Your data is shared only with service providers who help us operate the platform — such as payment processors and identity verification partners — and only under strict confidentiality agreements.
As a jilio player, you have the right to access, correct, and request deletion of your personal data. You can also opt out of marketing communications at any time through your account settings or by contacting our support team directly.
jilio does not store full card numbers or GCash PINs on our servers. Payment data is processed through PCI-DSS compliant payment gateways. Your financial credentials are never visible to jilio staff at any point during a transaction.
jilio uses cookies to keep you logged in, remember your preferences, and improve platform performance. We do not use third-party advertising cookies. You can manage your cookie preferences through your browser settings at any time.
jilio's data practices comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We are committed to upholding the rights of Filipino players as data subjects under this law and all applicable regulations.
This Privacy Policy ("Policy") describes how jilio ("jilio," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the jilio online gambling platform available at jilio.org, including all associated games, services, mobile interfaces, and customer support channels (collectively, the "Platform").
This Policy applies to all personal data processed by jilio in connection with your use of the Platform, regardless of whether you are a registered player, a visitor browsing the Platform without an account, or a former player whose account has been closed.
By accessing the Platform or creating a jilio account, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.
Note: This Policy should be read alongside jilio's Terms and Conditions, which govern your use of the Platform as a whole. Both documents together form the complete agreement between you and jilio regarding your account and data.
jilio is the data controller responsible for your personal data collected through the Platform. As data controller, jilio determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection laws, including the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its implementing rules and regulations.
If you have any questions about how jilio processes your personal data, or if you wish to exercise any of your rights as a data subject, you may contact our Data Protection Officer at: [email protected]
jilio collects the following categories of personal data in connection with your use of the Platform:
jilio collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document upload, payment details, support chat, email correspondence |
| Automated collection | Cookies, server logs, device fingerprinting, session tracking during Platform use |
| Third-party sources | Identity verification providers, payment processors, fraud prevention services, and where permitted by law, publicly available sources |
| Responsible gaming tools | Limit-setting forms, self-exclusion requests, and cooling-off period submissions within your account settings |
jilio uses your personal data for the following purposes:
To create and maintain your jilio account, verify your identity, process your login credentials, and communicate important account-related information such as password resets, security alerts, and account status updates.
To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard. Your payment data is transmitted to our PCI-DSS compliant payment partners and is not stored in full on jilio's servers.
To verify that you meet the minimum age requirement of 21 years and to comply with anti-money laundering (AML) obligations under Philippine law. This includes reviewing government-issued identification documents and cross-referencing your details with third-party verification services.
To provide access to jilio's games including live casino, slots, bingo, sabong, and sports betting; to record game outcomes and transaction histories; and to ensure the technical performance and stability of the Platform.
To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct. This includes automated monitoring of account activity and transaction patterns for anomalies.
To administer the responsible gaming tools you have activated, including deposit limits, session reminders, cooling-off periods, and self-exclusion. jilio may also use your gameplay data to identify patterns that suggest problem gambling behavior and to reach out proactively where appropriate.
To respond to your queries, complaints, and feedback submitted through live chat, email, or any other support channel. Support communications are recorded and retained for quality assurance and dispute resolution purposes.
To comply with applicable Philippine laws and regulations, including reporting obligations to PAGCOR and other relevant authorities, responding to lawful requests from law enforcement agencies, and maintaining records as required by law.
To send you information about jilio promotions, bonuses, and new game releases, where you have consented to receive such communications. You may withdraw your consent at any time (see Section 14).
jilio processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its implementing rules:
jilio does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:
Third-party companies that provide services on our behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), identity verification providers, cloud hosting services, customer support platforms, and fraud detection services. These providers are contractually prohibited from using your data for any purpose other than providing services to jilio.
jilio may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government bodies where required by law, court order, or regulatory directive. Such disclosures will be made only to the extent required and will be documented in accordance with our internal compliance procedures.
In the event of a merger, acquisition, or sale of all or part of jilio's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any changes to this Policy that may result from it.
Important: jilio will never share your personal data with third-party advertisers, data brokers, or any entity for commercial purposes unrelated to the operation of the Platform.
Some of jilio's service providers may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, jilio will ensure that appropriate safeguards are in place, such as contractual clauses that require the recipient to protect your data to the same standard as required under the Data Privacy Act of 2012.
By using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy.
jilio retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| Transaction and payment records | 10 years from the date of transaction (AML compliance) |
| Game play history | 5 years from the date of play |
| Customer support communications | 3 years from the date of the interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and usage logs | 12 months from collection |
After the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.
Cookies are small text files placed on your device when you visit the Platform. They allow jilio to recognize your device, maintain your session, remember your preferences, and analyze how the Platform is used. jilio also uses similar technologies such as web beacons and local storage for comparable purposes.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function, including login sessions and security tokens | No — disabling these will break core functionality |
| Functional | Remember your language preference, game settings, and display options | Yes, via browser settings |
| Analytics | Measure Platform performance, page load times, and feature usage to improve the user experience | Yes, via browser settings |
jilio does not use third-party advertising or tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Platform.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by jilio:
To exercise any of these rights, please contact jilio's Data Protection Officer at: [email protected]. We may need to verify your identity before processing your request. We will respond to all legitimate requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.
jilio implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no method of electronic transmission or storage is completely secure. jilio cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilio will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.
The jilio Platform is strictly intended for individuals who are at least twenty-one (21) years of age. jilio does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the Platform or provide any personal data to jilio.
If jilio becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at: [email protected]
21+ Only. jilio strictly enforces the minimum age requirement of 21 years in compliance with Philippine gaming regulations. Age verification is conducted as part of the KYC process for all registered players.
With your consent, jilio may send you promotional communications about bonuses, new games, special events, and other offers available on the Platform. These communications may be sent via email or SMS to the contact details registered on your jilio account.
You may withdraw your consent to receive marketing communications at any time by:
Please note that withdrawing your consent to marketing communications will not affect the delivery of transactional messages related to your account, such as deposit confirmations, withdrawal notifications, and security alerts. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.
jilio reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, jilio will notify registered players via email or through a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.
Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the Platform and may close your account in accordance with the Terms and Conditions.
If you have any questions, concerns, or complaints about this Privacy Policy or about how jilio handles your personal data, please contact our Data Protection Officer. Our support team is available 24 hours a day, seven days a week via live chat on the Platform.
You may also reach us by email at: [email protected]. Please include your registered account username and a clear description of your query or complaint so we can assist you as efficiently as possible.
If you are not satisfied with jilio's response to your complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Your data is safe, your privacy is protected, and your experience is our priority. Join over 850,000 Filipino players who trust jilio for live casino, sabong, slots, and more. Must be 21 or older to register.
21+ only. Please gamble responsibly. Gambling is for entertainment purposes only.